I had the misfortune of a bad breakdown in my VW Tiguan where the timing belt snagged and I was recovered by RAC, late on Saturday.
I found Kerr Motor Garage Services through reviews. After an email form, reply and conversation (at this point I was made aware of likely costs), I booked RAC at a huge cost.
Alex at Kerr messaged to say they could collect for less than half the price.
Car was taken as a non-runner.
Immediately I had a what's app message and online portal that told me everything from estimated work, parts, time frames invoicing etc.
The constant communication, amazing turn around time and above and beyond attitude meant the car was fixed, running better than ever and my expectations were managed all the way through.
Nobody wants these expenses, but when you have a professional and caring set of people doing everything they can and letting you know at each point, along with intense testing, you know its going to be a forever fix.
Cant thank Alex and the team enough.
Thank you.